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Refund and Returns Policy

Swagrise is committed to providing our customers with high-quality products and services. While we are confident in the quality of our products, we want our customers to be fully satisfied with their purchases. Therefore, we accept product returns under the following conditions:

  1. Return Period: Products can be returned within 15 days from the delivery date. To initiate a return for the product you wish to return, you must contact Swagrise within this time frame.

  2. Shipping Costs: The customer will bear the shipping costs for returns. The customer is responsible for ensuring that the returned products are safely delivered to Swagrise.

  3. Personalized Products: Personalized products, being specially made, cannot be returned unless there is a fault with the product itself or with the personalization. However, if there is an error with the product or personalization, customers can request a return or exchange within 15 days from the delivery date.

  4. Return Conditions: Returned products must be unused, undamaged, and in their original packaging. All accessories and documents provided with the product must also be returned.

  5. Return and Exchange Processes: If you believe there is a fault with the product or its personalization, please contact Swagrise customer service. Your request for return or exchange will be processed after examination. Once the return or exchange is approved, relevant instructions will be provided to the customer.

  6. Return Process: To initiate a return, customers are required to contact Swagrise customer service and fill out a return request form. After the return request is approved, customers will be provided with the address to return the product and any other necessary information.

Swagrise prioritizes our customers’ satisfaction and aims to manage the return process as easily and fairly as possible. If you have any questions or concerns, please do not hesitate to contact us.